Privacy Policy

Last Updated: July 23rd, 2026.

Careful Technologies, Inc. ("Careful," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website, our mobile web application, and any related services (collectively, the "Services").

By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Careful Technologies, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States

Contact: privacy@careful.help

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, country, and age, provided when you create an account.

  • Authentication information: if you sign in with Google, we receive basic profile information from Google in accordance with your Google account permissions.

  • Content you send to Careful: text messages, voice recordings converted to text, screenshots, photos, PDFs, documents, and URLs that you submit to the Careful AI assistant for review.

  • Payment information: subscription and billing details, processed through our payment processor, Stripe. Careful does not directly store your full payment card details.

  • Communications: any information you provide when you contact us for support or feedback.

2.2 Information Collected Automatically

  • Location data: with your permission, we collect your approximate or precise location to provide jurisdiction relevant guidance, such as local scam trends and reporting resources.

  • Device and usage data: device type, operating system, browser type, IP address, app usage patterns, and interaction data with the Services.

  • Log and analytics data: information about how you use the Services, including features accessed and session activity, to help us improve the product.

2.3 Information Generated Through Use of the Services

  • Risk assessment history: the risk scores, red flags, and categories associated with your chat interactions, used to power your personal dashboard.

  • Aggregated and de-identified data: we may generate anonymized, aggregated data from usage patterns across our user base, such as trending scam categories, which cannot reasonably be used to identify you.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Careful assistant, including generating risk assessments, red flags, and recommended next steps.

  • Process the content you submit through third party AI infrastructure, including Google's Gemini model accessed via the OpenRouter API, and real time web search, in order to generate accurate, current responses.

  • Personalize responses based on your name, country, age, and location.

  • Populate and maintain your dashboard, including risk trends and estimated dollars protected.

  • Deliver a country specific news feed relevant to scam activity in your region.

  • Process payments and manage your subscription, including the free trial period and recurring billing, through Stripe.

  • Communicate with you about your account, subscription, or updates to the Services.

  • Monitor, maintain, and improve the security, performance, and functionality of the Services.

  • Comply with legal obligations and enforce our terms.

We do not use your personal information to serve third party advertising, and we do not sell your personal information.

4. How We Share Your Information

We share your information only in the following circumstances:

  • Service providers and subprocessors: we share information with trusted third parties who perform services on our behalf, including:

    • OpenRouter and Google, to process and respond to content you submit to the AI assistant.

    • Stripe, to process subscription payments.

    • Our hosting, database, and infrastructure providers, to operate the Services.

    • News content providers, to deliver the country specific news feed.

    These providers are contractually obligated to use your information only as necessary to provide their services to us, and not for their own independent purposes.

  • Institutional partners: if Careful's technology is licensed or embedded within a partner institution's app or platform (for example, a bank or credit union), information relevant to that integration may be shared with or processed by that partner as governed by a separate agreement between Careful and the institution, and, where applicable, that institution's own privacy policy. We will disclose the existence of such partnerships where relevant to your use of an embedded version of Careful.

  • Legal and safety reasons: we may disclose information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of Careful, our users, or others.

  • Business transfers: if Careful is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not share your submitted content (such as screenshots or messages) with institutional partners unless that content was submitted through that partner's specific embedded integration.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required to comply with legal, tax, accounting, or dispute resolution obligations.

Content you submit to the AI assistant may be processed by our third party AI subprocessors in accordance with their own data handling terms; we work to limit retention by these subprocessors to what is necessary to provide the service.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal information we hold about you.

  • Correction: update or correct inaccurate information, which you can also do directly in your Profile and Settings.

  • Deletion: request deletion of your account and associated personal information, which you can also initiate directly through Settings.

  • Portability: request a copy of your data in a portable format, where applicable.

  • Objection or restriction: object to or request restriction of certain processing of your information, where applicable law provides this right.

  • Withdraw consent: where processing is based on your consent, such as location access, you may withdraw that consent at any time through your device or app permissions.

To exercise these rights, contact us at privacy@careful.help. We will respond in accordance with applicable law.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may also have the right to lodge a complaint with your local data protection authority.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of certain data practices. Careful does not sell personal information as defined under the CCPA.

7. Children's Privacy

Careful is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from anyone under 16. If we become aware that we have collected personal information from a user under 16, we will take steps to delete that information promptly. If you believe a user under 16 has provided us with personal information, please contact us at privacy@careful.help.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure. This includes secure storage of sensitive credentials, such as API keys, on our backend infrastructure rather than in client facing code. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Careful is based in the United States, and information we collect may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where required by applicable law, we take steps to ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our website. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the website.

11. Third Party Links and Services

The Services may contain links to third party websites, such as news articles or verification resources. Careful is not responsible for the privacy practices or content of third party websites. We encourage you to review the privacy policies of any third party sites you visit.

12. Automated Processing and AI Generated Content

Careful uses artificial intelligence, including large language models and real time web search, to generate risk assessments and recommendations. These outputs are generated automatically based on the information you provide and information available through web search at the time of your request. While we work to make these outputs accurate and helpful, they are provided for informational purposes and do not constitute legal, financial, or professional advice. You should always use your own judgment and consult appropriate professionals or authorities as needed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy with a revised "Last Updated" date, and where changes are material, we will provide additional notice as appropriate.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Careful Technologies, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States

Email: privacy@careful.help